FAQ

Why do I see this message: “Master Server Status is not ready”?

Please contact your system administrator. They will need to create a new installation file in Helm CONNECT Fleet. Once you receive the new file, uninstall Helm CONNECT and then reinstall it using the new file.

Uninstall from a vessel computer

  1. From the Windows Start menu (Windows 7 or Windows 10) or the Windows Start screen (Windows 8), search for "Add or remove programs."
  2. From the list of programs, right-click Helm CONNECT and select Uninstall/Change.
  3. Follow the steps in the uninstall wizard.

Install Helm CONNECT

Before installing Helm CONNECT, make sure you have a copy of the installer and the unique installation key for this particular installation.

  1. Run the installer.
  2. When prompted, enter the installation key and click Apply Key.
  3. Once the installation is complete, click Open Helm CONNECT.
  4. Do one of the following:
    • If the vessel is using shared sign on, then enter the vessel password and click Login.
    • If the vessel is using multi-user sign on, then enter your email and password and click Login.