Why is my screen blank when I log in?
Depending on your browser settings, this could be a caching issue. Try deleting your browser cache using the following steps:
For Chrome
- In the browser bar, enter: chrome://settings/clearBrowserdata
- Select the following:
- Browsing history
- Download history
- Cookies and other site and plug-in data
- Cached images and files
- From the Obliterate the following items from:drop-down menu, you can choose the period of time for which you want to clear cached information. To clear your entire cache, select the beginning of time.
- Click Clear browsing data.
- Exit/quit all browser windows and re-open the browser.
For Internet Explorer
- Select Tools (via the Gear Icon) > Safety > Delete browsing history....
- If the menu bar is hidden, press Alt to make it visible.
- Deselect Preserve Favorites website data, and select:
- Temporary Internet files or Temporary Internet files and website files
- Cookies or Cookies and website data
- History
- Click Delete. You will see a confirmation at the bottom of the window when the process is complete.
- Exit/quit all browser windows and re-open the browser.
If this still doesn’t work then contact customer support.