What are the technical specifications for asset installations?

We require specific hardware and software configurations and recommend a minimum internet connection for your local asset installations of Helm CONNECT.

Hardware and software configurations

For our most up-to-date hardware and software specifications, please see "Local Asset Installations" on our Technical Documents page. As your organization grows on Helm CONNECT by adding more products and/or increasing transactions, you may need to augment the server hardware on your asset installations to handle the increasing load.

NoteTo account for the additional data and processor load, our minimum and recommended specifications are higher for installations with more than three concurrent users.

Bandwidth

For data transfer between your assets and the shore, we recommend that your assets have, at minimum, a stable 1 Megabit/second TCP/IP connection to the internet. Most major cellular connections (3G, 4G, etc.) and most satellite connections provide this.