How do I contact the Support team?

At Helm Operations, we want you to be successful. Our dedicated Support team is here for you and ready to help when you need it.

Hours

Our regular support hours are from 8:30 a.m. to 5 p.m. Pacific Time, Monday to Friday, except for any statutory holidays here in Victoria, BC. Our support team will review and respond to any requests that come in outside our regular hours by the next business day.

For urgent requests that can't wait for regular support hours, you can reach our on-call team 24/7 at 1-250-360-1991 ext 7.

Search Helm U

Our support site (also known as Helm U!) is home to lots of information about Helm CONNECT, including detailed release notes, training videos, articles, and FAQs. If you can't find what you need after searching these materials, please feel free to submit a request.

Other Ways to Contact Us

Email: support@helmoperations.com

Phone: 1-866-344-3362