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How do I contact the Support team?
How do I send a file to the Support team?
How do I add a new snippet or edit an existing one?
What are the holiday hours for the Support team?
How do I reset my password?
Why can't I log in?
How do I reset a user's password?
How will deleting a user affect history?
Why do I see this message: "You don't have a user role yet"?
Why is my screen blank when I log in?
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What is the size limit for uploading files?
What are the recommended operating systems and browsers for Helm CONNECT?
Why do I see this message: "Webpage Unavailable"?
Can I whitelist the IP addresses that Helm CONNECT uses?
Why do addresses appear in my drop-down lists?
How do I update an asset installation to the latest version of Helm CONNECT?
How do I reinstall Helm CONNECT on an asset?
What are the technical specifications for asset installations?
How do I reset an asset's password?
How do I run the installation repair tool?
What are the default component types in Helm CONNECT?
What are the default part units in Helm CONNECT?
What are the default reading types in Helm CONNECT?
How do I delete an attachment from an asset certification?
When should we escalate our tariffs?
How do I delete an attachment from a personnel certification?
How often should we review our payroll?
Are there data limits for reports?
Are there rate limits for reports?