FAQ
Frequently asked questions regarding Helm CONNECT
- How do I contact the Support team?
- How do I reset my password?
- How do I reset a user's password?
- What if I can't log in?
- How do I send a file to the Support team?
- How do I reinstall Helm CONNECT on an asset?
- What are the recommended operating systems and browsers for Helm CONNECT?
- What are the technical specifications for asset installations?
- How do I create a new asset installation from shore?
- Are there data limits for reports?
- Are there rate limits for reports?
- How can I add a new snippet or edit an existing one?
- Does deleting a user affect history?
- How do I use the installation repair tool?
- What is the size limit for uploading files?
- Why are addresses appearing in my drop-down lists?
- How do I reset an asset’s password?
- Why is my screen blank when I log in?
- Why do I see this message: “Webpage Unavailable”?
- What are the default reading types in Helm CONNECT?
- "... don't have a user role yet ..." message?
- What are the default part units in Helm CONNECT?
- Can I whitelist the IP addresses that Helm CONNECT uses?
- What are the default component types in Helm CONNECT?
- How often should we review our payroll?
- When should we escalate our tariffs?