FAQ

Frequently asked questions regarding Helm CONNECT

• ★ How do I reset my password?
• ★ How do I reset a user's password?
• ★ What if I can't log in?
• How do I reinstall Helm CONNECT on an asset?
• What is the recommended browser for Helm CONNECT?
• What are the technical specifications for asset installations?
• How do I create a new asset installation from shore?
• Are there data limits for reports?
• Are there rate limits for reports?
• Does deleting a user affect history?
• How do I use the installation repair tool?
• What is the size limit for uploading files?
• Why are addresses appearing in my drop-down lists?
• How do I reset an asset’s password?
• Why is my screen blank when I log in?
• Why do I see this message: “Webpage Unavailable”?
• What are the default reading types in Helm CONNECT?
• "... don't have a user role yet ..." message?
• What are the default part units in Helm CONNECT?
• Can I whitelist the IP addresses that Helm CONNECT uses?
• What are the default component types in Helm CONNECT?