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FAQ

Frequently asked questions regarding Helm CONNECT

  • How do I contact the Support team?
  • How do I reset my password?
  • How do I reset a user's password?
  • What if I can't log in?
  • How do I send a file to the Support team?
  • How do I reinstall Helm CONNECT on an asset?
  • What are the recommended operating systems and browsers for Helm CONNECT?
  • What are the technical specifications for asset installations?
  • How do I create a new asset installation from shore?
  • Are there data limits for reports?
  • Are there rate limits for reports?
  • How can I add a new snippet or edit an existing one?
  • Does deleting a user affect history?
  • How do I use the installation repair tool?
  • What is the size limit for uploading files?
  • Why are addresses appearing in my drop-down lists?
  • How do I reset an asset’s password?
  • Why is my screen blank when I log in?
  • Why do I see this message: “Webpage Unavailable”?
  • What are the default reading types in Helm CONNECT?
  • "... don't have a user role yet ..." message?
  • What are the default part units in Helm CONNECT?
  • Can I whitelist the IP addresses that Helm CONNECT uses?
  • What are the default component types in Helm CONNECT?
  • How often should we review our payroll?
  • When should we escalate our tariffs?
  • How do I contact the Support team?
  • How often should we review our payroll?
  • When should we escalate our tariffs?
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