If you're unable to log in to Helm CONNECT, you might have to reset your password.
From the Helm CONNECT web site address where you normally log in, click Need Help?
Enter your email, then click R...
To reset a user's password
Go to the Setup > Users > Users tab.
From the list, select the person whose password you want to reset.
Do one of the following:
Click Resend Email. That user will rece...
Here are a few things you can check if you are unable to log in to Helm CONNECT:
Make sure you're using the correct web address to log in. If you aren't sure, ask your system administrator.