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  1. Helm Operations
  2. FAQs

FAQs

Support

  • How do I contact the Support team?
  • How do I send a file to the Support team?
  • How do I add a new snippet or edit an existing one?
  • What are the holiday hours for the Support team?

User Accounts

  • How do I reset my password?
  • Why can't I log in?
  • How do I reset a user's password?
  • How will deleting a user affect history?
  • Why do I see this message: "You don't have a user role yet"?
  • Why is my screen blank when I log in?
See all 7 articles

Platform

  • What is the size limit for uploading files?
  • What are the recommended operating systems and browsers for Helm CONNECT?
  • Do you support Windows 11?
  • Why do I see this message: "Webpage Unavailable"?
  • Can I whitelist the IP addresses that Helm CONNECT uses?
  • Why do addresses appear in my drop-down lists?

Maintenance

  • What are the default component types in Helm CONNECT?
  • What are the default part units in Helm CONNECT?
  • What are the default reading types in Helm CONNECT?

Compliance

  • How do I delete an attachment from an asset certification?

Jobs

  • When should we escalate our tariffs?

Personnel

  • How often should we review our payroll?
  • How do I delete an attachment from a personnel certification?

Reports

  • Are there data limits for reports?
  • Are there rate limits for reports?
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