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Helm Operations
FAQs
FAQs
Support
How do I contact the Support team?
How do I send a file to the Support team?
How do I add a new snippet or edit an existing one?
What are the holiday hours for the Support team?
User Accounts
How do I reset my password?
Why can't I log in?
How do I reset a user's password?
How will deleting a user affect history?
Why do I see this message: "You don't have a user role yet"?
Why is my screen blank when I log in?
See all 7 articles
Platform
What is the size limit for uploading files?
What are the recommended operating systems and browsers for Helm CONNECT?
Do you support Windows 11?
Why do I see this message: "Webpage Unavailable"?
Can I whitelist the IP addresses that Helm CONNECT uses?
Why do addresses appear in my drop-down lists?
Maintenance
What are the default component types in Helm CONNECT?
What are the default part units in Helm CONNECT?
What are the default reading types in Helm CONNECT?
Compliance
How do I delete an attachment from an asset certification?
Jobs
When should we escalate our tariffs?
Personnel
How often should we review our payroll?
How do I delete an attachment from a personnel certification?
Reports
Are there data limits for reports?
Are there rate limits for reports?
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