Weekly Maintenance Windows for Customers Hosted in Multi-Tenant Environments
Helm CONNECT customers hosted in multi-tenant environments in the North, Central, and South American regions have weekly maintenance windows on Tuesdays at 4:00 p.m. Pacific Time. Customers hosted in multi-tenant environments in the Asia-Pacific region have weekly maintenance windows on Tuesdays at 10:00 a.m. Pacific Time (Wednesdays at 3:00 a.m. Australian Eastern Time).
Having weekly maintenance windows helps us ensure the security of our servers and your data, streamline the deployment of new features, reduce bugs, improve reliability, and reduce the time and effort involved in each release. We use them to introduce new features and improvements, address issues, and perform backend maintenance. Some weeks, we may not need to do any work at all.
During a maintenance window, Helm CONNECT may be unavailable to your teams on shore or any integrations with third-party applications for up to one hour. Some weeks, our work may also affect your asset installations, but your crews can continue their work without interruption.
Weekly Maintenance Windows |
Details |
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Tuesday, January 2, 2024 |
No changes |
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Tuesday, January 9, 2024 |
No changes |
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Tuesday, January 16, 2024 |
No changes |
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Tuesday, January 23, 2024 |
No changes |
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Tuesday, January 30, 2024 |
Updated to the latest version of Helm CONNECT 1.27 (7.1.27.337). See the update notes. |
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Tuesday, February 6, 2024 |
No changes |
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Tuesday, February 13, 2024 |
No changes |
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Tuesday, February 20, 2024 |
No changes |
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Tuesday, February 27, 2024 |
Backend maintenance |
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Tuesday, March 5, 2024 |
No changes |
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Tuesday, March 12, 2024 |
No changes |
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Tuesday, March 19, 2024 |
No changes |
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Tuesday, March 26, 2024 |
Backend maintenance |
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Tuesday, April 2, 2024 |
Upgraded from Helm CONNECT 1.27 to Helm CONNECT 1.28 (7.1.28.477). See the release notes. |
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Tuesday, April 9, 2024 |
No changes |
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Tuesday, April 16, 2024 |
Updated to the latest version of Helm CONNECT 1.28 (7.1.28.484). See the update notes. |
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Tuesday, April 23, 2024 |
No changes |
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Tuesday, April 30, 2024 |
No changes |
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Tuesday, May 7, 2024 |
No changes |
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Tuesday, May 14, 2024 |
Backend maintenance |
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Tuesday, May 21, 2024 |
No changes |
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Tuesday, May 28, 2024 |
No changes |
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Tuesday, June 4, 2024 |
Upgraded from Helm CONNECT 1.28 to Helm CONNECT 1.28+ (7.1.28.492). See the release notes. |
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Tuesday, June 11, 2024 |
No changes |
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Tuesday, June 18, 2024 |
Updated to the latest version of Helm CONNECT 1.28+ (7.1.28.494). See the update notes. |
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Tuesday, June 25, 2024 |
No changes |
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Tuesday, July 2, 2024 |
Updated to the latest version of Helm CONNECT 1.28+ (7.1.28.495). See the update notes. |
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Tuesday, July 9, 2024 |
No changes |
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Tuesday, July 16, 2024 |
Updated to the latest version of Helm CONNECT 1.28+ (7.1.28.498). See the update notes. |
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Tuesday, July 23, 2024 |
No changes |
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Tuesday, July 30, 2024 |
No changes |
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Tuesday, August 6, 2024 |
No changes |
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Tuesday, August 13, 2024 |
Updated to the latest version of Helm CONNECT 1.28+ (7.1.28.501). See the update notes. |
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Tuesday, August 20, 2024 |
Updated to the latest version of Helm CONNECT 1.28+ (7.1.28.505). See the update notes. |
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Tuesday, August 27, 2024 |
No changes |
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Tuesday, September 3, 2024 |
No changes |
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Tuesday, September 10, 2024 |
No changes |
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Tuesday, September 17, 2024 |
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Tuesday, September 24, 2024 |
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Tuesday, October 1, 2024 |
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Tuesday, October 8, 2024 |
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Tuesday, October 15, 2024 |
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Tuesday, October 22, 2024 |
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Tuesday, October 29, 2024 |
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Tuesday, November 5, 2024 |
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Tuesday, November 12, 2024 |
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Tuesday, November 19, 2024 |
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Tuesday, November 26, 2024 |
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Tuesday, December 3, 2024 |
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Tuesday, December 10, 2024 |
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Tuesday, December 17, 2024 |
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Tuesday, December 24, 2024 |
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Tuesday, December 31, 2024 |