FAQs

Support

• How do I send a video recording to the Support team?
• How do I contact the Support team?
• How do I send a file to the Support team?
• How do I add a new snippet or edit an existing one?
• What are the holiday hours for the Support team?

User Accounts

• How do I reset my password?
• Why can't I log in?
• How do I reset a user's password?
• How will deleting a user affect history?
• Why do I see this message: "You don't have a user role yet"?
• Why is my screen blank when I log in?

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Platform

• What is the size limit for uploading files?
• What are the recommended operating systems and browsers for Helm CONNECT?
• Do you support Windows 11?
• Why do I see this message: "Webpage Unavailable"?
• Can I whitelist the IP addresses that Helm CONNECT uses?
• Why do addresses appear in my drop-down lists?

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Maintenance

• What are the default component types in Helm CONNECT?
• What are the default part units in Helm CONNECT?
• What are the default reading types in Helm CONNECT?

Compliance

• How do I delete an attachment from an asset certification?

Jobs

• When should we escalate our tariffs?

Personnel

• How often should we review our payroll?
• How do I delete an attachment from a personnel certification?

Reports

• Are there data limits for reports?
• Are there rate limits for reports?