Support
- How do I send a file to the Support team?
- How do I contact the Support team?
- How do I send a video recording to the Support team?
- Weekly Maintenance Windows for Customers Hosted in Multi-Tenant Environments
- How do I add a new snippet or edit an existing one?
- What are the holiday hours for the Support team?
User Accounts
- How do I reset my password?
- Why can't I log in?
- How do I reset a user's password?
- How will deleting a user affect history?
- Why do I see this message: "You don't have a user role yet"?
- Why is my screen blank when I log in?
Platform
- What is the size limit for uploading files?
- What are the recommended operating systems and browsers for Helm CONNECT?
- Why do I see this message: "Webpage Unavailable"?
- Can I whitelist the IP addresses that Helm CONNECT uses?
- Why do addresses appear in my drop-down lists?
- Why does the Change Log display "Helm System" instead of someone's name?
Maintenance
- How does an asset's effective date affect due dates on checklists and forms?
- What are the default component types in Helm CONNECT?
- What are the default part units in Helm CONNECT?
- What are the default reading types in Helm CONNECT?
- Can I schedule maintenance templates by both dates and readings?
- Can I schedule maintenance templates at intervals greater than five years?
Compliance
Jobs
- When should we escalate our tariffs?
- How do I set up a fuel table?
- How can I see how a billing line was calculated?
- How do I set up commissions?
- How do I request a missing ship?
- How do I request a missing location?