How do I add and download attachments?
Wherever you can add or edit attachments in Helm CONNECT (the editable Attachments windows and tabs), you can work with several files at once, or one at a time.
- To add files, click Attach and select one or more files, or drag and drop them straight into an Attachments window or onto an Attachments tab, for example from your Outlook desktop app. Drag and drop isn't available on mobile devices.
- To download all the attachments at once, click Download All. They download together, zipped into a single folder.
NoteThese options are available only in editable Attachments windows and tabs. Read-only views, such as the Library (Beta) and Assets (Beta) tabs, aren't included.
Are there limits to what I can attach?
Each individual attachment can be up to 25 MB. You can add as many attachments as you like to a single work item, such as a checklist, as long as the combined size of all the attachments on that item stays under 2 GB.
What types of files can I upload?
You can upload any file type. However, drag and drop only works for file types your browser recognizes, such as PDFs, images, and text files.