How do I contact the Support team?

At Helm Operations, we want you to be successful. Our dedicated Support team is here for you and ready to help when you need it.

Our regular support hours are 8:30 a.m. to 5:00 p.m. Pacific Time, Monday to Friday (except for any statutory holidays here in Victoria, BC). Our Support team will review and respond to any requests that come in outside our regular hours by the next business day.

Search Helm U

Before reaching out to our team, remember that this Support site (also known as Helm U!) is home to lots of information about Helm CONNECT, including detailed release notes, training videos, articles, and FAQs. We suggest you start by searching Helm U for the answers you need.

Submit a Support Ticket

If you can't find what you need by searching Helm U, please submit a Support ticket to our team by clicking Submit a Ticket.

Contact us by Phone or Email

During our regular support hours, you can also reach us directly either by email or by phone.

Email: support@helmoperations.com

Phone: 1.250.360.1991 ext 3

For urgent requests that can't wait for regular support hours, you can reach our on-call team 24/7 at 1.250.360.1991 ext 7.